Troubleshooting

I have a Problem with the Software

Silverstack doesn’t start In case that Silverstack doesn’t launch on your computer, you can reset the preferences for a clean restart of Silverstack.

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I Have a Problem with the License

The activation of the license doesn’t work The license is already activated According to our software license agreement, each Silverstack license can be active in one computer at a time.

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Migrate a Silverstack project from one computer to another

Sometimes it’s necessary to migrate an entire project from one computer to another – maybe even during a project. It’s not that difficult – this article shows how this can be accomplished.

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Incompatible Silverstack or Silverstack Lab Library Version

The Silverstack and Silverstack Lab library versions advance over time across software releases.

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How to Manually Migrate Silverstack 6 Projects to Silverstack Lab 6

If you are a user of Silverstack 6 you might want to migrate your projects to Silverstack Lab 6.

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How to Manually Migrate Silverstack 5 Projects to Silverstack 6 or Silverstack Lab 6

If you are a user of Silverstack 5 you might want to migrate your projects to Silverstack 6 or Silverstack Lab 6.

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Change Log for Silverstack Lab

The (always latest) change log for the Silverstack Lab application can be found here: http://updates.pomfort.com/silverstack-6-lab/changelog.php

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How to Manually Migrate Silverstack 4 Projects to Silverstack 5

If you are a user of Silverstack 4 you might want to migrate your projects to Silverstack 5.

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Silverstack 3: Reset Library and Preferences

Warning: This can’t be undone, deleting the library will delete all custom metadata, clip references and thumbnails.

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Application Preferences

Many general settings for Silverstack can be changed within the Application preferences and by doing so, working with Silverstack may become even easier to fit your workflow.

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Silverstack Trial Version

All Silverstack products can be evaluated in a 10 days trial period.

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Operating Systems and Requirements

Our software Silverstack requires an Apple Mac machine with macOS 10.12 or higher operating system.

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Reset Silverstack’s Library and Preferences

In the unusual event of Silverstack not being able to launch, you will have to reset the preferences and delete Silverstack’s library.

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Change Log for Silverstack

The (always latest) change log for the Silverstack application can be found here: http://updates.pomfort.com/silverstack-6/changelog.php     If you are looking for the Silverstack 5 changelog, please refer to http://updates.pomfort.com/silverstack-5/changelog.php If you are looking for the Silverstack 4 changelog, please refer to http://updates.pomfort.com/silverstack-4/changelog.php If you are looking for the Silverstack 3 changelog, please refer to http://updates.pomfort.com/silverstack-3/changelog.php If […]

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Can I keep my data from the trial version when I upgrade to the licensed version?

Yes, the library and all your preferences created during the trial will remain the same in the licensed Silverstack, ClipHouse, LiveGrade or LiveGrade Pro.

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What about updates and other services?

Updates to the Silverstack application will be automatically delivered through the built-in update mechanism.

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How can I submit product feedback about Silverstack?

There are two ways to submit feedback about the product.

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What technical support is available?

If you experience a problem with the software or don’t understand a specific feature please get in touch with us through our contact form.

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Does Silverstack support camera X or format X?

General Supported media formats Silverstack offers a more flexible way of data handling by supporting all kinds of file formats — including sound files, photos, any camera media and all other production documents.

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I lost my license, how can I recover it?

Just send an email to support@pomfort.com and we’ll send your license again.

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I want to move my license to another computer, but I can’t deregister it on my old computer!

Please reinstall Silverstack on your old computer and re-activate the software.

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Why does Silverstack tell me my license is already activated?

Each Silverstack license key can be activated on one computer at a time.

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On how many computers can I install my Silverstack license?

One license allows you to use one copy of the Software on one single computer.

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