I have a Problem with the Software
Silverstack doesn’t start In case that Silverstack doesn’t launch on your computer, you can reset the preferences for a clean restart of Silverstack.
Read moreTroubleshooting
I Have a Problem with the License
The activation of the license doesn’t work The license is already activated According to our software license agreement, each Silverstack license can be active in one computer at a time.
Read moreMigrate a Silverstack project from one computer to another
Sometimes it’s necessary to migrate an entire project from one computer to another – maybe even during a project. It’s not that difficult – this article shows how this can be accomplished.
Read moreM1Max / macOS 12.2 issues
In rare situations, a macOS update can bring unintended behavior with it.
Read moreSample Project and Sample Footage
Silverstack, Silverstack XT, and Silverstack Lab enable you to easily download a sample project and sample footage via the main menu.
Read moreSilverstack Products Running on Apple Silicon (M1) or in the Rosetta 2 Translation Environment
The latest versions of Silverstack, Silverstack XT, and Silverstack Lab[1] are running fully natively on Apple Silicon (M1) Macs.
Read moreHow to migrate Silverstack Beta Projects to Silverstack Public Version Projects
If you are a user of a Silverstack beta version you might want to migrate your projects to the Silverstack public version.
Read moreOffload Wizard Warning for Formats Requiring Silverstack XT or Lab
Certain camera formats are only supported in Silverstack XT and Lab.
Read moreCodex VFS Index Might Be Incomplete Alert
Background Information The Codex virtual file system (VFS) “creates” the files on the virtual volume after the mount happened not all at once but clip after clip.
Read moreIncompatible Silverstack or Silverstack Lab Library Version
The Silverstack and Silverstack Lab library versions advance over time across software releases.
Read moreHow to Manually Migrate Silverstack Projects to Silverstack Lab
If you are a user of Silverstack you might want to migrate your projects to Silverstack Lab.
Read moreHow to Manually Migrate Silverstack 6 Projects to Silverstack 7 or Silverstack 7 Projects to Silverstack 8
If you are a user of Silverstack 6 you might want to migrate your projects to Silverstack 7 or Silverstack Lab 7.
Read moreChange Log for Silverstack Lab
If you are looking for the change log of Silverstack Lab 7 please refer to: http://updates.pomfort.com/silverstack-7-lab/changelog.php If you are looking for the change log of Silverstack Lab 6 please refer to: http://updates.pomfort.com/silverstack-6-lab/changelog.php Keywords: release notes, change log, changes, hotfix, minor, major release.
Read moreHow to Manually Migrate Silverstack 7 Projects to Silverstack 8
If you are a user of Silverstack 7 you might want to migrate your projects to Silverstack 8.
Read moreSilverstack 3: Reset Library and Preferences
Warning: This can’t be undone, deleting the library will delete all custom metadata, clip references and thumbnails.
Read moreApplication Preferences
Many general settings for Silverstack can be changed within the Application preferences and by doing so, working with Silverstack may become even easier to fit your workflow.
Read moreSilverstack Trial Version
All Silverstack products can be evaluated in a 10 days trial period.
Read moreReset Silverstack’s Library and Preferences
In the unusual event of Silverstack not being able to launch, you might have to consider resetting the preferences and/or deleting Silverstack’s library.
Read moreChange Log for Silverstack
If you are looking for the Silverstack 7 changelog, please refer to http://updates.pomfort.com/silverstack-7/changelog.php If you are looking for the Silverstack 6 changelog, please refer to http://updates.pomfort.com/silverstack-6/changelog.php If you are looking for the Silverstack 5 changelog, please refer to http://updates.pomfort.com/silverstack-5/changelog.php If you are looking for the Silverstack 4 changelog, please refer to http://updates.pomfort.com/silverstack-4/changelog.php If […]
Read moreCan I keep my data from the trial version when I upgrade to the licensed version?
Yes, the library and all your preferences created during the trial will remain the same in the licensed Silverstack, Offload Manager or Livegrade.
Read moreWhat about updates and other services?
Updates to the Silverstack application will be automatically delivered through the built-in update mechanism.
Read moreHow can I submit product feedback about Silverstack?
There are two ways to submit feedback about the product.
Read moreWhat technical support is available?
If you experience a problem with the software or don’t understand a specific feature please get in touch with us through our contact form.
Read moreDoes Silverstack support camera X or format X?
General Supported media formats Silverstack offers a more flexible way of data handling by supporting all kinds of file formats — including sound files, photos, any camera media and all other production documents.
Read moreI lost my license, how can I recover it?
Just send an email to support@pomfort.com and we’ll send your license again.
Read moreI want to move my license to another computer, but I can’t deregister it on my old computer!
Please reinstall Silverstack on your old computer and re-activate the software.
Read moreWhy does Silverstack tell me my license is already activated?
Each Silverstack license key can be activated on one computer at a time.
Read moreOn how many computers can I install my Silverstack license?
One license allows you to use one copy of the Software on one single computer.
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