This article describes a procedure for investigating a technical issue with network connectivity for Pomfort support.
To investigate issues with the connection to your LUT box, you can record the network traffic between your LUT box and Livegrade
On the command line, you will have to use the following command:
sudo tcpdump $FILTER -B 524288 -w ~/Desktop/network.pcap
$FILTER with the appropriate filter for your LUT box:
sudo tcpdump port 18181 -B 524288 -w ~/Desktop/network.pcap)
- Teradek Color:
- AJA FS-HDR:
port 80 and host $IPADDRESS– replace
$IPADDRESSwith the IP address of the AJA FS-HDR,
sudo tcpdump port 80 and host 192.168.10.15 -B 524288 -w ~/Desktop/network.pcap)
- ARRI cameras:
- Canon monitor:
- RED cameras:
- Sony F65:
Please make sure that only the affect device is connected while capturing the network traffic.
You can stop the network Capture by pressing
Ctrl+C. After the network capture has stopped you can send the file
network.pcap on your desktop to support.