Silverstack does not launch

In case that Silverstack doesn’t launch on your computer, you can revert to the default settings for a clean restart of Silverstack.

1. Locating files#

Depending on your Silverstack version, you need to locate different folders and files:

  • Silverstack XT: ~/Library/Preferences/com.pomfort.Silverstack[Version].plist
  • Silverstack Lab: ~/Library/Preferences/com.pomfort.SilverstackLab[Version].plist
Tip: By default, the library folder is hidden. You can open it in Finder by selecting menu “Go”, holding down the option key and clicking the library entry. The library folder will be opened.

2. Reset Silverstack’s settings#

  1. Quit your Silverstack version
  2. Create a backup of the .plist file that is located a described in section 1. This step is optional.
  3. Open the Terminal application (type terminal in your spotlight or navigate within the utilities folder of your application folder)
  4. Type the following command in your terminal window and replace [Version] with your current Silverstack major version (e.g., 9)
    1. For Silverstack use: defaults delete com.pomfort.Silverstack[Version]
    2. For Silverstack Lab use: defaults delete com.pomfort.SilverstackLab[Version]
  5. When starting Silverstack again, the application should start as usual

If you still experience issues, then Silverstack’s library might be corrupted. The article on resetting Silverstack’s library and settings explains how to create a new library in addition to the setting reset. If the problems persists, please contact our support team.

Last updated: October 20, 2014