Troubleshooting

Quick Setup

Here is a short description of how you can quickly set up your team and your first project to start working within your team.

Read more

Roles in Teams and Projects

Having a dedicated team and project user roles with specific permissions enables multiple persons to manage teams and projects.

Read more

Features and Limitations of User Plans

USER PLANS You can choose between free and paid plans to use ShotHub.

Read more

Changelog for ShotHub

SHOTHUB – 23.05 Mon, 17 Jul 2023 CHANGES Added: Export CSV files with dynamic metadata for all clips in one bin or folder (Silverstack cloud projects) Added: Export ASC-CDL files via API from Silverstack cloud projects BUGFIXES Fixed: Silverstack sample project had no valid production information Fixed: In some cases, number of items in a […]

Read more

Handle Clip Library Sync Errors

In case you get an error message while syncing the Silverstack desktop library with your ShotHub cloud projects, there are several ways to address those issues: Sync all folders again: Press “shift-option” keys and “Sync Changes Now” Sync the entire library (instead of only the latest changes): Press “option” key + “Sync changes now” to […]

Read more