I have a problem with the license

The activation of the license doesn’t work

The license is already activated

According to our software license agreement, each LiveGrade license can be active in one computer at a time. However, the license key can be deactivated and reactivated as many times as needed. The article Migrate a license from one computer to another will help you in the process.

The license key has a wrong format

If the key has a wrong format, you won’t be able to activate it. Generally, the license key has the following format, accordingly to the LiveGrade version you have purchased:

LGPro3-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.

Make sure that no spaces are left when entering the key. We recommend to copy and paste the license key directly from the purchase email to avoid any error.

Alternatively you can also log in to your Pomfort Account to look up your license key and copy it from there.

No internet connection

LiveGrade needs an internet connection in order to activate and deactivate licenses. Once the license key is active, you can use LiveGrade without a connection.

 

Using a wrong LiveGrade version

Each LiveGrade version needs a certain license. The license purchase email we have sent you should show for which LiveGrade version the license is issued.

In case that you have a LiveGrade 2 license and would like to upgrade it to LiveGrade 3:

  • Download the latest LiveGrade version here
  • Copy LiveGrade to your applications folder and launch it
  • Open the license panel by choosing “Licenses…” from the LiveGrade menu
  • If not already activated, activate your existing LiveGrade 2 license by clicking on “Add Licenses…”
  • Click the “Upgrade” button next to the LiveGrade License you want to upgrade
  • Copy the upgrade key from above, paste the key into the upgrade key field, and click on “Upgrade License…”
  • Your existing license key is now upgraded, you will never need the upgrade key from now on.

For different LiveGrade versions see our Download section.

If you still experience issues, then maybe LiveGrade’s library is corrupted. The article Reset LiveGrade’s Library and Preferences explains how to create a new library in addition to the preferences reset.

The license is expired

A license has expired

The LiveGrade licens is available as a yearly subscription. This way we can assure you always have the latest product. Maybe your license simply expired.

You can check the expiration date of your license either directly in the software, or by logging into your Pomfort Account

Visit http://pomfort.com/store/livegradepro for a new license.

System time is wrong

When the system time on your computer is wrong, the license might not work. Make sure that time and date is set properly in OS X’s System Preferences.

If none of the solutions described above have solved your licensing issues, please contact our support team.