Troubleshooting

Matching LiveGrade’s Image View with a broadcast-video display

Background In most applications on a Mac, displaying images and video is color managed in OS X by a technology called ColorSync.

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Avoiding Banding Artifacts with ICC profiles in LiveGrade

For use in the HDLink box LiveGrade transforms ICC profiles into 3D LUTs together with all other look processing. Due to the limited number of nodes in the HDLink’s 3D LUT support (17 x 17 x 17 nodes), some ICC profiles may produce colored banding when used in LiveGrade.

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Why Does LiveGrade Pro Tell me My License Is Already Activated ?

Each LiveGrade Pro license key can be activated on one computer at a time.

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IS-Mini not Found: Codex Live Beta Blocking IS-Mini

It occurs that the Codex Live software that currently is in beta state blocks the Fujifilm IS-Mini in a way that it can not be used anymore in LiveGrade Pro.

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I have a problem with the license

The activation of the license doesn’t work The license is already activated According to our software license agreement, each LiveGrade license can be active in one computer at a time.

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I have a problem with the software

LiveGrade doesn’t start In case that LiveGrade doesn’t launch on your computer, you can reset the preferences for a clean restart.

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How to reset LiveGrade’s Library and Preferences

In the unusual event that LiveGrade is not able to launch, you will have to reset its Library and Preferences.

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Trouble shooting HDLink devices in LiveGrade

IMPORTANT WARNING Do not upgrade your system to the latest OS X 10.11 El Capitan when working with HDLink devices.

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Change log for LiveGrade

The (always latest) change log for the LiveGrade Pro 4 application can be found here: https://updates.pomfort.com/livegrade4/changelog.php To take a look at the LiveGrade Pro 3 Change log, click the following link: https://updates.pomfort.com/livegrade3/changelog.php To take a look at the LiveGrade Pro 2 Change log, click the following link: https://updates.pomfort.com/livegrade2/changelog.php To take a look at the LiveGrade […]

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Can I keep my data from the trial version when I upgrade to the licensed version?

Yes, the library and all your preferences created during the trial will remain the same in the licensed Silverstack, ClipHouse, LiveGrade or LiveGrade Pro.

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What about updates and other services?

Updates to the Silverstack application will be automatically delivered through the built-in update mechanism.

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What technical support is available?

If you experience a problem with the software or don’t understand a specific feature please get in touch with us through our contact form.

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