Troubleshoot setups using Blackmagic I/O devices

If Livegrade does not list attached device at the selection for an input or output device, it could have the following reasons:

If you already have an older Desktop Video Setup installed: Uninstall this version first.
Download and install the latest version Desktop Video Setup from the manufacturer’s website.
After installing the Desktop Video Setup, verify the successful driver installation by opening Desktop Video Setup which will show you all attached Blackmagic devices.
If your Blackmagic device still does not show up in Desktop Video Setup, check if Blackmagic’s driver extensions (more about that below) are enabled.

Make sure, that you enable all driver extensions within your computer’s “Login Items & Extensions” settings, so that your computer and Livegrade can access attached devices. After enabling the extensions, restart your computer so that the changes can take affect.

Activate all Blackmagic driver extensions

After enabling the extensions, verify the successfull installation by opening Desktop Video Setup which will show you all attached Blackmagic devices.
Now, Livegrade will also show your Blackmagic device when configuring inputs and outputs.
If your Blackmagic device still does not show up in Desktop Video Setup, your computer and Livegrade won’t be able to access Blackmagic devices. Restart your computer and re-install Desktop Video Setup. If this does not help, please contact the manufacturer.

As of now, it is not possible to use the same device with multiple apps. If you also want to use another app (e.g. Silverstack) with the same device, make sure that the app you are not using is closed before you open the other app and use it with the device.

All devices that are supported by Livegrade can be found in the All device integrations list.
If Blackmagic devices show up in Desktop Video Setup and in the All device integrations list, but Livegrade is not able to detect it, please contact us via support@pomfort.com