Troubleshoot issues with Stream Deck controllers

“I updated to Livegrade 7 and my Stream Deck Actions don’t work anymore”#

Install the Stream Deck plugin via Livegrade 7.

In order to use your Stream Deck with Livegrade 7 you have to install the new Livegrade 7 plugin via the app.

The Livegrade 6.5 plugin including the profiles can stay installed.

  • Open Livegrade 7 and go to Livegrade > Install Stream Deck Plugin…

“My Stream Deck buttons show ? question marks.”#

A re-install of the Stream Deck plugin most often helps.

  • Make sure that you are on the latest Livegrade version
  • Close Livegrade
  • uninstall the Livegrade plugin in the Stream Deck configurations app
  • open Livegrade and go to Livegrade > Install Stream Deck Plugin…

If only some of your buttons show ? question marks, these actions might have been updated. In this case:

  • Make sure that you are on the latest Livegrade version
  • Close Livegrade
  • uninstall the Livegrade plugin in the Stream Deck configurations app
  • open Livegrade and go to Livegrade > Install Stream Deck Plugin…
  • re-map all actions with ? question marks again from the actions list to your buttons
  • You can find a full list of all updated Stream Deck actions here