FAQ

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Can I keep my data from the trial version when I upgrade to the licensed version?

Yes, the library and all your preferences created during the trial will remain the same in the licensed Silverstack, LiveGrade or LiveGrade Pro.

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I lost my license, how can I recover it?

Just send an email to support@pomfort.com and we’ll send your license again.

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On how many computers can I install my Silverstack license?

One license allows you to use one copy of the Software on one single computer. But you can transfer a single seat license from one computer to another. In order to move your license to a different computer, you first have to deactivate the license on the original computer. Now the License Key is free […]

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Where can I purchase Silverstack?

The recommended way to purchase Silverstack is via our Online Store We use the latest security to protect your online order. Ordering online is the fastest way to receive your order via our immediate serial number dispensing system and allows you to login at a later date to review your order history, retrieve a serial number […]

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Does Silverstack support camera X or format X?

General Supported media formats Silverstack offers a more flexible way of data handling by supporting all kinds of file formats – including sound files, photos, any camera media and all other production documents. With Silverstack, all files are copied and managed in the same, secure way, which simplifies the daily tasks for DITs and streamlines […]

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Recent Posts

Sampling Pomfort applications

There are some occasions were you have a rare combination of hardware and software that might not go hand in hand with a pomfort product. We are approving and upgrading our software to reduce those kind states. In case you get unexpected behaviour or an unresponsive with one of our products please file us a […]

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Migrate a license from one computer to another

You can move a license of a Pomfort product from one computer to another. This may be useful if you move from an older Mac to a new model. There are two activities involved: Unregistering the license from the old computer and registering the license on the new computer.   Please note, that you need […]

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Do I have to deinstall the trial version before I install the full version?

No, you can upgrade the trial to a fully licensed version right in the app by entering a valid license key in the License Manager, located in the menu Silverstack > Licenses…

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How can I test Silverstack?

Silverstack is available as a 14 day trial, which can be downloaded here. After the expiration date, Silverstack will ask you for a valid license key.

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What about updates and other services?

Updates to the Silverstack application will be automatically delivered through the built-in update mechanism. If you disabled automatic updates, you can at any point start a manual update via the Silverstack > Check for Updates… menu. If you experience any problems with the software or don’t understand a specific feature please get in touch with us through […]

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How can I submit product feedback about Silverstack?

There are two ways to submit feedback about the product. For bug and crash reports please use the Silverstack integrated bug report mechanism available via the Help > Send Bug Report… menu. The bug report incorporates run logs, crash logs, preferences and information about your system. The information you submit via the bug report mechanism will not […]

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What technical support is available?

If you experience a problem with the software or don’t understand a specific feature please get in touch with us through our contact form.

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What documentation is available for Silverstack?

For mastering your first steps within Silverstack please refer to our Quick Start Guide. The application was designed with a strong focus on easy usability, so the rest should be self-explanatory. Nonethelesss, If you got any questions please use our contact form.

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I want to move my license to another computer, but I can’t deregister it on my old computer!

If possible, reinstall Silverstack on your old computer and activate Silverstack again. After the activation you can deactivate your license and activate it on another computer. If this is not possible, please send a mail to support@pomfort.com.

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Why does Silverstack tell me my license is already activated?

In case you had already activated your license on another machine before

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How do i activate my license?

After purchasing Silverstack in our store you should have receive both an order confirmation email and a product licensing email which contains a License Key. Generally, the License Key has the following format: SistSA-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. If you did not receive this mail, please contact sales@pomfort.com. You can activate your license by double-clicking the license file that comes in the licensing email. […]

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Is there a discount for students and universities?

We support the education of young film technicians and their educational institutions like highschools / academies.  For Silverstack and for LiveGrade we offer a discount of 30%; for ClipHouse and for the FCP plugins we offer 20%  to our published prices. Students should send a current certificate of enrollment to sales@pomfort.com. As soon as we […]

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What are the system requirements for using Silverstack?

For a list of system requirements please refer to our Product summary.

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Are you planning to port Silverstack to other operating systems?

No, we are not planning to port Silverstack to other operating systems in the near future.

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How will the software be delivered?

Silverstack can be downloaded as a disk image (dmg) here.

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Which operating systems is Silverstack running on?

Silverstack runs on Mac OS X 10.6 or higher. Since we are using the latest and greatest of Mac OS X technologies, we are not planning to support earlier versions of Mac OS X in the future.

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How do I install a license for all users of a Mac?

You can register a Pomfort application once on one machine and afterwards make the license available to all users. After the activation just move the files in “~/Library/Application Support/Pomfort/Licenses” to “/Library/Application Support/Pomfort/Licenses” (You will have to create the folders Pomfort/Licenses). Please Note: Since OS X Lion the Library folder in your home directory is hidden. […]

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How reliable is the clap detection, and how does it work?

Pomfort’s clap detection software (built into MovieSlate) listens for loud clap noises, coupled with a specific movement pattern. When used in combination, this detection is quite good. You can choose to enable either or both the audio and movement clap detection. Note that you may experience false positives in some locations as Pomfort’s clap detection […]

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